Terms of service

The following terms apply to your use of the Service and any account that you may open or attempt to open via the Service:

  1. You represent and warrant that you are at least 16 years of age. If you are under age 16, you may not, under any circumstances or for any reason, use the service without a guardian over the age of 21 present during the session or class.

  2. Any account registered by ‘Bots’ are not permitted

  3. You are responsible for maintaining the security of your account and password. WhoCan view any actions taken by your account as taken by you. 

Rules for All Users

WhoCan is a community of learners and teachers or “coaches”. You are considered a User of our site when you sign up and register using your Facebook or confirmed email. You are also considered a User if you view any of our pages and do not register. All Users agree to the following rules: 

  1. You will use the Service only for lawful purposes and agree to not use the Service in any way that will infringe upon the use or rights of any other User.

  2. You will not upload any copyrighted, trademarked, or proprietary materials on the Service without the expressed permission of the owner. You will not post any content that infringes on any patent, trademark, copyright, right of publicity, or other intellectual property or proprietary right of any party.

  3. You assume full responsibility for the content of the Service offered.

  4. You understand that sessions or classes posted by coaches are publicly available to be viewed and accessed by any student who books into your scheduled WhoCan session or class.

  5. You agree that you will not engage in any behavior that constitutes unauthorised or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized  solicitation, or any form of lottery or gambling.

  6. You will not share content from the Service with anyone who is not properly licensed to access the content.

  7. You will not upload, share, post, distribute or otherwise partake in any behavior during a session or class that is unlawful, threatening, abusive, harassing, fraudulent, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to nudity, sexual or aggressive language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies.

  8. You will not partake in any behavior during a session or class, or in your profile and all content related to it, that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability.

  9. You will not impersonate any person or entity, including any of our employees or representatives, or other coaches and students. 

We neither assume any liability for, nor endorse, the contents of any material submitted or published by our Users. We generally do not monitor, edit or pre-screen User Submissions. We are not responsible for any failure or delay in removing any user content or User Submissions that breach any of the terms of this agreement. You hereby consent to such removal and waive any claim against us arising out of such removal of any User Submission, whether it is your own or another User’s. 

Any breach of this agreement may result in the immediate termination of your account, skill or class without any notification. If you have money still in escrow with us or our payment provider and you breach any of the terms of this agreement we reserve the right to refuse refunding these funds. 

Specific Rules for WhoCan Coaches

When you publish a session or class on the site, you agree to the following rules:

  1. You will honor any enrollments through WhoCan at the price and time listed in the Service, and not refuse enrollments or participation by any student for any discriminatory or other illegal reason.

  2. Any content you submit to the Service will not contain third party copyrighted material, or material that is subject to other third party proprietary rights, unless you have permission from the rightful owner of the material.

  3. You represent and warrant to WhoCan that you are qualified or have the experience to teach the skills that you list with the Service and that you will at all times conduct yourself in a professional manner.

  4. You understand that your students will have the ability to post a review of this class. We cannot control the contents of any such review and will not be held responsible for any information or opinions that a user may include in any such review.

  5. You grant us full ownership of any video content or images that you have uploaded or linked to for use in your WhoCan profile. It is at our sole discretion to remove, add, or edit that content.

  6. WhoCan reserves the right to, but is under no obligation to, delete the listing of any class, skill or profile at any time and for any reason.

  7. WhoCan reserves the right to delete or suspend your account if you violate any of our rules listed within the terms of service, at any time and for any reason.

  8. WhoCan reserves the right to provide refunds to students for any reason and the coach will not receive payment for any refunded amounts.

  9. WhoCan reserves the right to withhold payment to coaches for any reason.

  10. The Coach acknowledges that students can cancel their booking up to 24 hours prior to a session or class without penalty and receive a full refund. The coach will not receive any payment from this student from the cancelled booking. 

  11. The Coach acknowledges that students can cancel their booking up to 12 hours prior to a session or class and receive a 50% of the amount paid as a refund. The coach will receive 50% of the full booking amount in this instance.


Specific Rules for Students

When you enroll in a class or private coaching session on the Site, you agree to the following rules:

  1. You will accept all of the terms and conditions including the cancellation policy listed in the Service when you agree to enroll in or access a session or class on WhoCan.

  2. You will follow all reasonable rules set by a teacher with respect to a class or session

  3. You agree that any materials supplied by WhoCan or the coach in relation to the course is protected by copyright and cannot be distributed to any third party.

  4. You agree to act in a respectful manner throughout a session towards the coach or other participants and will not partake in any behavior during a session or class that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability.

  5. WhoCan reserves the right to delete or suspend your account if you violate any of our rules, or at any time and for any reason.

  6. You understand that WhoCan does not offer refunds except in the case of a coach cancelling a class or you cancelling a class prior to: 24 hours before a session, in which case you receive a full refund, or less than 12 hours before the start of a class, in which case you will receive a refund of 50% of the total cost. 
    You understand that WhoCan does not offer refunds or credits if you were not satisfied by the quality of a class or your coach. Although we may make special allowances at our discretion. You should reflect any feelings, good or bad, in your public and private reviews after the session / class has been completed. 

Session & class fees

  1. WhoCan collects all fees and pays out all teachers through our third party providers, Stripe.

  2. Fees for any portion of the Service may be changed at any time without prior notice.

  3. You understand that WhoCan takes 15% commission from the gross total of fees paid by students to attend any class or session. Except in the circumstance where a student cancels a session or class with less than 24 hours notice, but more than 12 hours notice. In this instance the student is refunded 50% of the gross fee and the teacher receives 50% of the gross fee minus 15% of the coach’s 50% or the equivalent of 7.5% of the gross total. If a student cancels a booking with less than 12 hours then no refund is given and the coach receives their full fee. WhoCan may pass on the transaction fee from Stripe of 2.9% plus .30c per transaction. 

Coach Payments

  1. Coaches may earn revenue by publishing sessions or classes. Coaches decide themselves what they will charge for their skills. WhoCan will charge a commission of each payment made to a coach.

  2. WhoCan pays coaches for the income from each individual session or class, 7 days after the conclusion of the session / class. 

  3. Coaches have 30 days from the time at which a payment was or should have been made to report any discrepancies. After 30 days, you have waived your right to dispute any payment.

Coach Cach or MyTeam Referral T&Cs:

At WhoCan ,we are passionate about people being able to make money sharing their skills and hobbies, while ensuring our students have access to quality learning. 
So we have implemented a one-of-a-kind system to help coaches vouch for other coaches while increasing their own income. Through the MyTeam system.

You can become the Captain of a Team of coaches and support each other to grow, while earning extra money.

You send a referral code from your MyTeam page to someone you think would make a great WhoCan coach.

The new coach signs up using the link and they keep 100% of all the money for their first 2 classes

That coach is now on your MyTeam.

WhoCan takes a 15% commision on classes and sessions BUT for all coaches on your MyTeam

We will only take 10% and give the other 5% to you.

The coach on your team still gets the same amount they would always get.

But you make money from our share every time they complete a class or session. 

Mechanics & Rules:

Coaches on your team need to have completed 2 sessions or classes on WhoCan before you start earning.

The coach on your team must have an average rating of 4 stars or higher at the time of their class or session. Meaning the time the class is completed, not when it is booked. 

If this is the case, 5% of the gross total of their sessions or class is added to your Coach Cash Account

You can see how much Coach Cash you are making in the icon at the top right of your profile.

You can come back to the MyTeam page and see a breakdown of who on your team is earning for you.

WhoCan pays out all the Coach Cash to our “team captains” on the 26th of each month.

You cannot withdraw it earlier than this date.

You need to have at least $50 / £50 / €50 in your Coach Cash account for us to transfer to you on the 26th

Otherwise it continues to accrue until next month

You need to have filled in your address in your payment settings page in order for us to pay you.

At WhoCan we love rulebreakers and pioneers, but  you will need to follow these rules in order to get paid:

-You need to have an average of 4 stars or higher in reviews on the day we pay out Coach Cash (26th of each month)

-You need to have completed at least two sessions or classes as a coach OR as a student in the month before the 26th

-You need to have at least $50 / £50 / €50 in your Coach Cash account for us to transfer to you on the 26th

-If any of the above criteria is not met on the day of the 26th , your Coach Cash will not be paid on that day and continue to accrue until the next payment date.

-If three months of payment days go past and you have still not met this criteria on the day of payment, your Coach Cash is forfeited . 

-If you break our T&Cs, try to cheat the system or appear to try and cheat the system in any way, even if we cannot prove it, we may choose to forfeit your Coach Cash or suspend its release while we investigate.